Luke Leigh
Infrastructure Engineer & Owner
A dependable, diligent and analytical Infrastructure Engineer with expertise and in-depth knowledge of IT infrastructure and resolving support issues. Luke works well under pressure while keeping communication channels open, is quick to familiarise himself with the latest technology, and consistently delivers innovative solutions to complex problems.
Currently serving as Infrastructure Engineer at Rail Delivery Group, Luke's primary focus is on-premises to Microsoft 365 migrations, system management and PowerShell automation. He has delivered infrastructure projects across retail, contact centres, financial services, cloud managed services and insurance — covering PCI DSS compliance programmes, virtualisation and Microsoft 365 deployments. He also publishes open-source PowerShell tooling on GitHub and the PowerShell Gallery.
Core Skills
Experience
September 2022 – Present · London
Infrastructure Engineer @ Rail Delivery Group
Recruited to assist in the transition to new premises and ongoing system management and maintenance.
September 2022 – Present
Infrastructure Engineer & Owner @ Leigh IT Services Ltd
July 2021 – September 2022 · Purfleet
Senior Infrastructure Engineer @ Carpetright
Managed and delivered project implementations. IT Infrastructure support for the group including messaging platforms, virtualisation, change management and Microsoft stack (on-premises and cloud).
November 2020 – February 2021 · Southend-on-Sea
Infrastructure Engineer @ Ventrica (return engagement)
Returned to assist the IT Director in completing PCI Compliance: Juniper firewall upgrades, patch management, AD hardening, Exchange Server 2013 security. Compliance achieved by December 31st deadline.
August 2019 – February 2020 · Southend-on-Sea
PCI Infrastructure Engineer @ Ventrica
Initial PCI Compliance engagement: Juniper firewall hardware/firmware upgrades, decommissioning legacy Windows Servers, AD best-practice rollout, Access Control share review and Exchange Server 2013 hardening.
February 2019 – July 2019 · London
3rd Line Service Desk Technician @ Six Degrees Group
Second engagement at Six Degrees: complex incident resolution, change management, P1/Major incident management, mentoring 1st/2nd line, and pre-sales consultation on capacity planning and road-mapping.
January 2018 – July 2018 · London (St. Katharine Docks)
3rd Line Service Desk Technician @ Six Degrees Group
First engagement at Six Degrees: bespoke client infrastructure triage, change control vetting, mentoring, and acting as incident manager during Priority 1 and Major Incidents.
July 2018 – December 2018 · Southend-on-Sea
Senior IT Administrator @ Solopress
Implemented Dell EMC + VMware 6.5 virtual environment, migrated from GFI Kerio Connect to Exchange 365, integrated with Azure Active Directory. Also built the PSCiscoMeraki PowerShell module as a personal development project during this period.
February 2017 – December 2017 · Upminster
Infrastructure Engineer @ FSI Cloud
3rd line support for managed private cloud services. ISO9001/ISO27001 compliance, SIEM analysis, network performance optimisation, PowerShell automation architecture.
March 2008 – September 2016 · Southend-on-Sea & Bristol
Network Architect | Webmaster | PCI Compliance Specialist @ Insure and Go Insurance Services
8+ year tenure owning the WAN infrastructure and PCI DSS compliance programme. Delivered WAN amalgamation across four offices, Mapfre Global WAN integration, full virtualisation and data centre migration to Wales. 1st point of contact on merchant PCI validation and 3rd-party compliance.
February 2008 – March 2008 · London (WC1A)
IT Support Analyst @ Witan Jardine
Short-term engagement maintaining access to network resources (servers, databases, firewalls, VOIP) within internal SLAs.
August 2004 – January 2008 · London (EC2M)
Infrastructure Manager @ IRIS Software
Full responsibility for company networks and office systems across London, Bristol and Lymm, managing a team of 4. Led Windows 2003 migration, web-based terminal server rollout for home workers, and external support systems upgrades.
August 2003 – August 2004 · London (EC2M)
2nd Line Technical Support Analyst @ IRIS Software
Advice and support to a client base of solicitors and legal firms; maintained office systems and the support intranet of FAQs and fixes.
November 2000 – February 2003 · London (E14)
Service Support Technician @ Callserve Communications
Round-the-clock support for office, production and voice/ data systems at one of Europe's largest internet telecoms companies. Trained new staff and authored help-desk and online support documentation.
August 1994 – November 2000 · Hockley, Essex
Computer Support Technician @ Seetec
First role in IT — building, configuring and installing computer systems for customers, maintaining networks both remotely and on-site, and training customers on bespoke medical software.
